Terms of Service
These Terms of Service govern your use of shorexena.com and the provision of negotiation advisory services by Shorexena LLC. By accessing our site, contacting us, or engaging services you agree to these terms. Where services are provided by separate written agreement between Shorexena and a client organization, those terms will supplement and, where applicable, take precedence over this page for that engagement. These terms cover key subjects such as the scope of services, client responsibilities, fees and payment, confidentiality, intellectual property, limitations of liability, and dispute resolution. If you do not accept these terms, do not use the site or request services. For questions about these terms contact [email protected] or call +1 (212) 555-1234. Our registered address is 218 Park Ave S, Suite 506, New York, NY 10003, USA.
Scope of Services and Engagement
Shorexena provides negotiation strategy services that may include diagnostics, playbook design, simulations, and live coaching. Specific deliverables, timelines, and fees are established in a written engagement agreement or confirmed by email. Advice provided during strategy calls and coaching sessions is tailored to the facts you share; we rely on the accuracy and completeness of that information. We do not provide legal, tax, or accounting advice unless explicitly agreed in writing with qualified practitioners engaged or recommended. Client teams remain responsible for legal and regulatory compliance. Any templates, checklists, or playbooks provided are designed for commercial guidance and should be reviewed by your legal or compliance teams where appropriate. If an engagement includes deliverables, acceptance criteria and timelines will be documented in the engagement scope. Changes to scope may lead to adjusted fees and timelines which will be agreed in writing before additional work proceeds.
Client Responsibilities and Cooperation
Clients must provide timely, accurate information and designate a point of contact authorized to make decisions for the engagement. Cooperation includes sharing relevant documents, making key stakeholders available for interviews or simulations, and ensuring internal alignment on implementation responsibilities. Delays in providing information or approvals may affect our ability to meet timelines and could require revisions to scope and fees. Clients are responsible for obtaining any necessary consents from third parties before sharing confidential third-party information with Shorexena. When Shorexena provides recommendations that require internal approvals or operational changes, implementation is the client’s responsibility unless Shorexena has specifically agreed to provide implementation services in writing. Clients should ensure that their use of any playbooks or templates complies with internal policies and legal requirements applicable to their business and jurisdictions of operation.
Fees, Invoices, and Payment
Fees for services are specified in the engagement agreement or confirmed by email prior to commencement. Unless otherwise agreed, payment terms are net 30 days from invoice date. Shorexena may require an upfront deposit for certain engagements. Late payments may accrue interest at a statutory rate or as specified in the engagement agreement. Fees do not include taxes, disbursements, or third-party costs which will be billed in addition where applicable. If a client disputes an invoice, the client must notify Shorexena in writing within 14 days and the parties will promptly attempt to resolve the dispute in good faith; undisputed amounts remain payable. Shorexena reserves the right to suspend services for overdue invoices after providing reasonable notice. Refunds, if any, are subject to the terms of the engagement and will be handled on a case-by-case basis consistent with the work performed up to the suspension or termination date.
Confidentiality and Intellectual Property
Shorexena and the client agree to protect confidential information shared during the engagement. Confidential information does not include information that is public without breach, independently developed, or rightfully received from a third party without confidentiality obligations. For clients, deliverables provided by Shorexena are licensed for internal use by the client; Shorexena retains all underlying intellectual property rights. Where client materials are incorporated into deliverables, the client retains ownership of those client materials and grants Shorexena a limited license to use them solely for providing services. Both parties will implement reasonable safeguards to prevent unauthorized access or disclosure. If required, the parties will sign a mutual non-disclosure agreement prior to substantive exchanges; otherwise these terms establish baseline confidentiality obligations. Shorexena will not disclose client-identifying case details in marketing materials without explicit consent.
Limitation of Liability and Indemnity
To the fullest extent permitted by law, Shorexena's liability for any claim arising out of or relating to services is limited to direct damages not exceeding the total fees paid by the client for the services giving rise to the claim in the twelve months preceding the event. Shorexena will not be liable for indirect, special, incidental, consequential, or punitive damages, lost profits, or lost business opportunities. Clients agree to indemnify and hold Shorexena harmless from claims arising from the client's misuse of deliverables, negligent misrepresentations, or failure to implement agreed controls. Nothing in these terms excludes or limits liability that cannot be lawfully excluded, including liability for death or personal injury caused by negligence or other liabilities that applicable law prohibits limiting. Clients should evaluate whether additional insurance or risk transfer mechanisms are appropriate for their context and confirm such arrangements independently.
Termination and Remedies
Either party may terminate a written engagement for material breach if the breach is not cured within 30 days of written notice. Shorexena may suspend or terminate services for non-payment after providing notice. On termination, the client will pay for work performed to the date of termination and for reasonable wind-down costs. Sections that by their nature survive termination include confidentiality, intellectual property, limitation of liability, indemnity, and governing law provisions. Termination of an engagement does not prejudice any accrued rights or remedies available under the engagement agreement or applicable law. Parties will cooperate during wind-down to minimize disruption and preserve work product necessary for orderly transition or handover where appropriate.
Governing Law, Dispute Resolution, and Contact
These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. The parties will first seek to resolve disputes amicably through good-faith negotiations. If unresolved, disputes may be submitted to mediation and, if mediation fails, to binding arbitration in New York County, New York, under the rules of the American Arbitration Association unless the parties agree otherwise. Nothing herein prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm. For notices or to raise a contractual or service concern contact: Shorexena LLC, 218 Park Ave S, Suite 506, New York, NY 10003, USA; Phone: +1 (212) 555-1234; Email: [email protected]. These terms are current as of January 2026 and may be updated; material changes will be posted to this page and communicated where required by law.